Once your order has been shipped, you will receive a confirmation email with a tracking link. This allows you to easily follow your package all the way to your doorstep.

We don’t charge any shipping fees — all orders ship for free, regardless of order value or delivery address within the United States. No hidden fees, just simple and transparent shopping.

Delivery typically takes between 5 and 15 business days, depending on the item and destination. We work hard to get your order to you as quickly as possible.

Yes, you can return your order within 14 days of delivery, as long as the item is unused and in its original condition. Return instructions can be found on our returns page.

You can contact our customer support team via email at support@bright-essence.com or by using the contact form on our website. We strive to respond within 24 hours.